/**
 * 商品 / 订单消息卡片：自适应布局（增量样式）
 * 由 index.html 在原有样式之后加载，仅补充新结构与响应式约束，
 * 通过 !important 覆盖原有固定宽度，不修改原 CSS 文件。
 */

/* ---------- 1. 客服工作台（PC，chunk-2b2d9b34 scope: data-v-7ce59327） ---------- */

.msg-wrapper .order-wrapper[data-v-7ce59327] {
  width: 320px !important;
  max-width: 100% !important;
  box-sizing: border-box;
  cursor: pointer;
}

.msg-wrapper .order-wrapper[data-v-7ce59327] .img-box {
  flex: 0 0 60px;
  width: 60px;
  height: 60px;
  overflow: hidden;
}

.msg-wrapper .order-wrapper[data-v-7ce59327] .img-box img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.msg-wrapper .order-wrapper[data-v-7ce59327] .order-info {
  flex: 1 1 auto;
  width: auto !important;
  min-width: 0;
  margin-left: 10px;
  box-sizing: border-box;
}

.msg-wrapper .order-wrapper[data-v-7ce59327] .order-info .name,
.msg-wrapper .order-wrapper[data-v-7ce59327] .order-info .kf-goods-sub,
.msg-wrapper .order-wrapper[data-v-7ce59327] .order-info .kf-order-line {
  word-break: break-all;
}

/* 客服工作台窄窗口：图片与文字上下排列 */
@media (max-width: 520px) {
  .msg-wrapper .order-wrapper[data-v-7ce59327] {
    flex-wrap: wrap;
  }

  .msg-wrapper .order-wrapper[data-v-7ce59327] .order-info {
    width: 100% !important;
    margin-left: 0;
    margin-top: 6px;
  }
}

/* 商品卡可点击态：整卡点击打开商品，鼠标悬停与按下给出明确反馈 */
.msg-wrapper .order-wrapper.kf-goods-card[data-v-7ce59327] {
  transition: box-shadow .18s ease, transform .18s ease, border-color .18s ease;
}

.msg-wrapper .order-wrapper.kf-goods-card[data-v-7ce59327]:hover {
  box-shadow: 0 2px 12px rgba(0, 0, 0, .12);
  border-color: #d7dbe2;
}

.msg-wrapper .order-wrapper.kf-goods-card[data-v-7ce59327]:active {
  transform: scale(.995);
}

/* 更窄的客服窗口：图片缩到 48px，价格与销量同行不换行 */
@media (max-width: 420px) {
  .msg-wrapper .order-wrapper[data-v-7ce59327] .img-box {
    flex: 0 0 48px;
    width: 48px;
    height: 48px;
  }

  .msg-wrapper .order-wrapper[data-v-7ce59327] .order-info .sku {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
  }
}

/* ---------- 2. 客服工作台（手机，chunk-2cd66a35 scope: data-v-79624c4c） ---------- */

.chat-scroll-box .chat-item .product-box[data-v-79624c4c] {
  width: 4.52rem;
  max-width: 100% !important;
  box-sizing: border-box;
}

.chat-scroll-box .chat-item .product-box[data-v-79624c4c] img {
  max-width: 100%;
  height: auto;
  display: block;
}

.chat-scroll-box .chat-item .product-box[data-v-79624c4c] .info .name {
  word-break: break-all;
}

.chat-scroll-box .chat-item .product-box[data-v-79624c4c] .info .kf-goods-sub,
.chat-scroll-box .chat-item .product-box[data-v-79624c4c] .info .kf-order-line {
  font-size: .24rem;
  color: #999;
  line-height: 1.5;
  word-break: break-all;
}

/* ---------- 3. 访客聊天页（PC scope: data-v-9484568a / 手机 scope: data-v-6ace7b5a） ---------- */

.chart_list_item_imgOrText[data-v-9484568a],
.chart_list_item_imgOrText[data-v-6ace7b5a] {
  max-width: 100% !important;
  box-sizing: border-box;
  cursor: pointer;
}

@media (max-width: 767px) {
  .chart_list_item_imgOrText[data-v-9484568a],
  .chart_list_item_imgOrText[data-v-6ace7b5a] {
    width: auto !important;
    max-width: 86vw !important;
  }
}

/* ---------- 4. 新增文本行（商品副标题 / 订单摘要 / 查看商品） ---------- */

.kf-goods-sub {
  font-size: 12px;
  color: #999;
  line-height: 1.5;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.kf-order-line {
  font-size: 12px;
  color: #666;
  line-height: 1.6;
  word-break: break-all;
}

.kf-goods-link {
  display: inline-block;
  margin-top: 2px;
  font-size: 12px;
  color: #3875ea;
  text-decoration: none;
}

.kf-goods-link:hover {
  text-decoration: underline;
}

/* ---------- 5. 访客咨询页（电脑端 PC，data-v-9484568a） ---------- */

/* 5.1 隐藏右侧广告面板整块（含“这就是一个测试界面，想了解更多请关注我们”文案） */
.pc_customerServer_container .pc_customerServer_container_advertisement[data-v-9484568a],
.pc_customerServer_container_advertisement[data-v-9484568a] {
  display: none !important;
}

/* 5.2 收起后容器宽度与左侧聊天区自适配 */
.pc_customerServer_container.max-width_con[data-v-9484568a],
.max-width_con[data-v-9484568a],
.pc_customerServer_container.max-width_advertisement[data-v-9484568a],
.max-width_advertisement[data-v-9484568a] {
  max-width: 100% !important;
}

.layout_content .layout_customerServer_content[data-v-9484568a] {
  border-right: 0 !important;
}
/* 5.3 容器尺寸分档：桌面档收窄为居中卡片，平板/手机档保持整屏 */
/* 桌面档（≥993px）：不再铺满整窗，改为有边界的会话卡片 */
@media (min-width: 993px) {
  .pc_customerServer[data-v-9484568a] {
    position: fixed !important;
    top: 0 !important;
    right: 0 !important;
    bottom: 0 !important;
    left: 0 !important;
    background: #eef1f6 !important;
  }

  .pc_customerServer_container[data-v-9484568a],
  .pc_customerServer_container.max-width_con[data-v-9484568a],
  .pc_customerServer_container.max-width_advertisement[data-v-9484568a] {
    width: min(880px, 92vw) !important;
    height: min(720px, 92vh) !important;
    max-width: 92vw !important;
    max-height: 92vh !important;
    border-radius: 12px !important;
    box-shadow: 0 18px 46px rgba(20, 42, 84, 0.18) !important;
  }
}

/* 平板/手机档（≤992px）：沿用整屏铺满口径 */
@media (max-width: 992px) {
  .pc_customerServer_container[data-v-9484568a],
  .pc_customerServer_container.max-width_con[data-v-9484568a],
  .pc_customerServer_container.max-width_advertisement[data-v-9484568a] {
    width: 100% !important;
    height: 100% !important;
    max-width: 100% !important;
    max-height: 100% !important;
    border-radius: 8px !important;
    box-shadow: none !important;
  }
}
 
/* 5.4 电脑端客服头像：恢复显示头部客服头像与消息列表客服侧头像（原隐藏规则已移除） */
.pc_customerServer_container_header_title[data-v-9484568a] img[data-v-9484568a],
.pc_customerServer_container_header_title img[data-v-9484568a] {
  display: inline-block !important;
}

.chart_list_item_content .chart_list_item_avatar[data-v-9484568a] {
  display: block !important;
}

/* 5.6 消息行昵称：电脑端与手机端访客咨询页共用
 * 说明：访客模板本身不渲染消息级昵称节点，昵称由 kefu-chat-resilience.js 注入，
 *       这里只负责定位与排版，不改动任何消息结构。
 * 定位基准：行内左内边距 8px + 头像 33px + 头像右间距 10px = 51px。 */
.chart_list_item_content {
  position: relative;
}

.chart_list_item_content.kf-has-nick {
  padding-top: 24px !important;
}

.chart_list_item_content .kf-msg-nick {
  position: absolute;
  top: 4px;
  left: 51px;
  max-width: 62%;
  font-size: 12px;
  line-height: 16px;
  color: #98a2b3;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  pointer-events: none;
}

.chart_list_item_content.right-box .kf-msg-nick {
  left: auto;
  right: 51px;
  text-align: right;
}

/* 5.5 输入区：圆角卡片 + 聚焦高亮 + 胶囊发送按钮 */
.layout_customerServer_content .footer[data-v-9484568a] {
  padding: 12px 16px 10px !important;
  background: #fff !important;
}

.footer ._footer_input[data-v-9484568a] {
  background: #f7f8fa !important;
  border: 1px solid #e8ebf0 !important;
  border-radius: 10px !important;
  padding: 6px 10px !important;
  box-sizing: border-box !important;
  transition: background-color 0.16s ease, border-color 0.16s ease, box-shadow 0.16s ease;
}

.footer ._footer_input[data-v-9484568a]:focus-within {
  background: #fff !important;
  border-color: #3875ea !important;
  box-shadow: 0 0 0 3px rgba(56, 117, 234, 0.12) !important;
}

.footer ._footer_input > div[data-v-9484568a] {
  height: 78px !important;
  max-height: 78px !important;
}

.footer ._footer_input-textarea[data-v-9484568a] {
  font-size: 15px !important;
  line-height: 22px !important;
  padding-top: 2px !important;
  color: #333 !important;
}

.footer ._footer_input-textarea[data-v-9484568a]:empty::before {
  content: "请输入你想咨询的内容…";
  color: #b9bfc9;
  pointer-events: none;
}

.footer ._handle[data-v-9484568a] {
  margin: 10px 0 0 !important;
}

.footer ._handle_send[data-v-9484568a] {
  width: 74px !important;
  height: 32px !important;
  line-height: 32px !important;
  border-radius: 16px !important;
  margin: 0 !important;
  font-size: 14px !important;
  box-shadow: 0 4px 10px rgba(56, 117, 234, 0.24) !important;
}

.footer ._footer_copyright[data-v-9484568a] {
  left: 0 !important;
  width: 100% !important;
  bottom: 2px !important;
  padding: 2px 0 !important;
  font-size: 12px !important;
  color: #c8c8c8 !important;
}

@media (max-width: 640px) {
  .pc_customerServer_container[data-v-9484568a] {
    width: 100% !important;
    max-width: 100% !important;
    height: 100% !important;
    max-height: 100% !important;
    border-radius: 8px !important;
  }

  .layout_customerServer_content .footer[data-v-9484568a] {
    padding: 10px 12px 8px !important;
  }

  .footer ._footer_input > div[data-v-9484568a] {
    height: 66px !important;
    max-height: 66px !important;
  }
}

/* 5.6 商品开票信息条：取消固定高度、主图等比方形填充（与手机端口径一致） */
.productMessage_container[data-v-9484568a] {
  height: auto !important;
  min-height: 94px !important;
}

.productMessage_container_image[data-v-9484568a] {
  flex: 0 0 auto !important;
  width: 77px !important;
  height: 77px !important;
  aspect-ratio: 1 / 1;
  border-radius: 6px !important;
  overflow: hidden !important;
  background: #f5f6f8 !important;
}

.productMessage_container_image img[data-v-9484568a] {
  display: block !important;
  width: 100% !important;
  height: 100% !important;
  object-fit: cover !important;
  object-position: center !important;
}

/* 5.7 会话内商品卡片：主图保持方形，裁切填充不变形 */
.chart_list_item_imgOrText[data-v-9484568a] .order-wrapper .img-box[data-v-9484568a] {
  position: relative !important;
  width: 100% !important;
  padding-top: 100% !important;
  border-radius: 6px !important;
  overflow: hidden !important;
  background: #f5f6f8 !important;
}

.chart_list_item_imgOrText[data-v-9484568a] .order-wrapper .img-box img[data-v-9484568a] {
  position: absolute !important;
  top: 0 !important;
  left: 0 !important;
  display: block !important;
  width: 100% !important;
  height: 100% !important;
  object-fit: cover !important;
  object-position: center !important;
}

@media (min-width: 641px) {
  .chart_list_item_imgOrText[data-v-9484568a] {
    width: 226px !important;
    max-width: calc(100vw - 80px) !important;
  }
}

/* 5.8 平板端（641–992px）：App.vue 判定 Tablet 时使用 PC 页面，按平板视口收敛留白与气泡宽度 */
@media (min-width: 641px) and (max-width: 992px) {
  .pc_customerServer_container_header[data-v-9484568a] {
    padding: 12px 20px !important;
  }

  .pc_customerServer_container_content .chart_list_item_text[data-v-9484568a] {
    max-width: 76% !important;
  }

  .pc_customerServer_container_content .chart_list_item_img[data-v-9484568a] {
    max-width: 64% !important;
  }

  .pc_customerServer_container_footer[data-v-9484568a] {
    padding: 12px 20px !important;
    min-height: 170px !important;
  }

  .pc_customerServer_container_footer_emoji[data-v-9484568a] {
    max-width: 380px !important;
    max-height: 190px !important;
  }

  .productMessage_container_image[data-v-9484568a] {
    width: 72px !important;
    height: 72px !important;
  }
}

/* 5.9 平板横屏 / 矮屏：表情面板与输入区高度收敛，避免挤占消息区 */
@media (min-width: 641px) and (max-width: 992px) and (max-height: 600px) {
  .pc_customerServer_container_footer[data-v-9484568a] {
    min-height: 140px !important;
  }

  .pc_customerServer_container_footer_emoji[data-v-9484568a] {
    max-height: 140px !important;
  }
}

/* ---------- 6. 访客咨询页（手机端 H5，data-v-6ace7b5a） ---------- */

.mobel_customerServer_container_footer[data-v-6ace7b5a] {
  padding: 8px 12px calc(8px + env(safe-area-inset-bottom)) !important;
  background: #fff !important;
}

.mobel_customerServer_container_footer ._footer_input[data-v-6ace7b5a] {
  margin: 0 8px !important;
  min-height: 36px !important;
  padding: 0 6px !important;
  background: #f5f6f8 !important;
  border: 1px solid #e6e9ef !important;
  border-radius: 18px !important;
  transition: background-color 0.16s ease, border-color 0.16s ease, box-shadow 0.16s ease;
}

.mobel_customerServer_container_footer ._footer_input[data-v-6ace7b5a]:focus-within {
  background: #fff !important;
  border-color: #3875ea !important;
  box-shadow: 0 0 0 2px rgba(56, 117, 234, 0.12) !important;
}

.mobel_customerServer_container_footer ._footer_input_con[data-v-6ace7b5a] {
  min-height: 36px !important;
}

/* textarea 与镜像 p 使用同一尺寸，避免换行跳动与 iOS 聚焦缩放 */
.mobel_customerServer_container_footer ._footer_input_con .font[data-v-6ace7b5a] {
  font-size: 16px !important;
  line-height: 22px !important;
  padding: 4px 10px !important;
}

.mobel_customerServer_container_footer .sendMessage[data-v-6ace7b5a] {
  padding: 6px 14px !important;
  border-radius: 14px !important;
  margin-left: 6px !important;
  font-size: 14px !important;
  line-height: 1 !important;
}

.mobel_customerServer_container_footer .crmchat_link[data-v-6ace7b5a] {
  font-size: 12px !important;
  opacity: 0.72;
}

/* 6.1 手机端 H5 咨询页响应式收敛（镜像 mobileCustomerServer.vue 内建样式） */

/* 容器不超出 iframe 视口，避免出现纵向溢出滚动 */
.pc_customerServer_container[data-v-6ace7b5a] {
  max-width: 100% !important;
  max-height: 100% !important;
  box-sizing: border-box !important;
}

/* 头部固定高度并预留刘海屏安全区；无 viewport-fit 时 env() 回退为 0，不产生视觉变化 */
.pc_customerServer_container_header[data-v-6ace7b5a] {
  flex: 0 0 auto !important;
  box-sizing: border-box !important;
  padding: calc(7px + env(safe-area-inset-top)) 14px 7px !important;
}

/* 客服昵称单行省略，窄屏下不挤压右侧关闭按钮 */
.pc_customerServer_container_header_title[data-v-6ace7b5a] {
  flex: 1 !important;
  min-width: 0 !important;
}

.pc_customerServer_container_header_title span[data-v-6ace7b5a] {
  min-width: 0 !important;
  overflow: hidden !important;
  white-space: nowrap !important;
  text-overflow: ellipsis !important;
}

/* 内容区允许收缩，保证输入区始终留在视口内 */
.pc_customerServer_container_content[data-v-6ace7b5a] {
  min-height: 0 !important;
}

/* 图文商品卡片在窄屏与折叠屏下不超出气泡可用宽度 */
.chart_list_item_imgOrText[data-v-6ace7b5a] {
  width: 226px !important;
  max-width: calc(100vw - 80px) !important;
}

/* 表情面板跟随视口高度收敛，横屏矮屏时不把输入区挤出画面 */
/* 加一层祖先选择器提升优先级，避免被运行时后插入的 chunk 样式覆盖 */
.pc_customerServer_container .canSelectemoji[data-v-6ace7b5a] {
  max-height: 38vh !important;
}

@media (max-width: 360px) {
  .pc_customerServer_container_header[data-v-6ace7b5a] {
    padding-left: 10px !important;
    padding-right: 10px !important;
  }

  .pc_customerServer_container_header_title img[data-v-6ace7b5a] {
    width: 32px !important;
    height: 32px !important;
    margin-right: 8px !important;
  }

  .chart_list_item_imgOrText[data-v-6ace7b5a] {
    width: calc(100vw - 72px) !important;
  }

  .mobel_customerServer_container_footer[data-v-6ace7b5a] {
    padding: 8px 10px calc(8px + env(safe-area-inset-bottom)) !important;
  }
}

@media (max-height: 480px) {
  .pc_customerServer_container_header[data-v-6ace7b5a] {
    padding: calc(4px + env(safe-area-inset-top)) 14px 4px !important;
  }

  .pc_customerServer_container_header_title img[data-v-6ace7b5a] {
    width: 30px !important;
    height: 30px !important;
  }

  .pc_customerServer_container .canSelectemoji[data-v-6ace7b5a] {
    height: 140px !important;
    max-height: 42vh !important;
  }
}

/* ============================================================
   第七段：访客咨询页「结束对话」按钮（PC / H5 通用）
   由 kefu-session-plus.js 注入，类名 kf-end-chat
   ============================================================ */
.pc_customerServer_container_header .kf-end-chat {
  flex: 0 0 auto;
  margin-left: auto;
  padding: 0 12px;
  height: 26px;
  line-height: 24px;
  font-size: 12px;
  color: #fff;
  border: 1px solid rgba(255, 255, 255, 0.65);
  border-radius: 13px;
  background: rgba(255, 255, 255, 0.12);
  cursor: pointer;
  user-select: none;
  white-space: nowrap;
  transition: background-color 0.18s ease, border-color 0.18s ease, opacity 0.18s ease;
}

.pc_customerServer_container_header .kf-end-chat:hover {
  background: rgba(255, 255, 255, 0.24);
  border-color: #fff;
}

.pc_customerServer_container_header .kf-end-chat:active {
  background: rgba(255, 255, 255, 0.34);
}

.pc_customerServer_container_header .kf-end-chat[disabled] {
  opacity: 0.55;
  cursor: default;
}

/* 关闭按钮与原有「关闭窗口」按钮之间保留间距 */
.pc_customerServer_container_header .kf-end-chat + .pc_customerServer_container_header_handle {
  margin-left: 10px;
}

/* ============================================================
   第八段：客服工作台「转接」面板增强
   由 kefu-transfer-plus.js 注入
   ============================================================ */
.transfer-box .kf-transfer-caption {
  margin-bottom: 8px;
  font-size: 12px;
  line-height: 1.4;
  color: #8a94a6;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.transfer-box .kf-transfer-empty {
  padding: 18px 0;
  text-align: center;
  font-size: 13px;
  line-height: 1.5;
  color: #98a2b3;
}

.kf-online-dot {
  display: inline-block;
  width: 6px;
  height: 6px;
  margin-right: 6px;
  border-radius: 50%;
  background: #22c55e;
  box-shadow: 0 0 0 2px rgba(34, 197, 94, 0.18);
  vertical-align: middle;
}

/* ============================================================
   第九段：游客手机咨询页商品主图「方形 + 等比填充」
   作用域：data-v-6ace7b5a（mobileCustomerServer.vue）
   ------------------------------------------------------------
   实现口径：
   1) 顶部商品开票信息条主图固定 1:1 方形，object-fit:cover 等比填充，
      非方形原图不拉伸、不裁切变形，图未加载完成时以浅灰底占位避免跳版；
   2) 聊天区商品卡主图用 padding-top:100% 撑成方形（不依赖 aspect-ratio，
      兼容旧版移动端浏览器），图片绝对定位铺满并等比填充；
   3) 宿主气泡已有显式宽度（226px / calc(100vw - 80px)），
      图片改为绝对定位后不会造成卡片宽度塌陷。
   ============================================================ */
.productMessage_container_image[data-v-6ace7b5a] {
  flex: 0 0 auto !important;
  width: 77px !important;
  height: 77px !important;
  aspect-ratio: 1 / 1;
  border-radius: 6px;
  overflow: hidden;
  background: #f5f6f8;
}

.productMessage_container_image[data-v-6ace7b5a] img {
  display: block !important;
  width: 100% !important;
  height: 100% !important;
  max-width: none !important;
  max-height: none !important;
  object-fit: cover !important;
  object-position: center !important;
}

.chart_list_item_imgOrText[data-v-6ace7b5a] .order-wrapper .img-box {
  position: relative !important;
  width: 100% !important;
  height: 0 !important;
  padding-top: 100% !important;
  border-radius: 6px;
  overflow: hidden;
  background: #f5f6f8;
}

.chart_list_item_imgOrText[data-v-6ace7b5a] .order-wrapper .img-box img {
  position: absolute !important;
  top: 0 !important;
  left: 0 !important;
  display: block !important;
  width: 100% !important;
  height: 100% !important;
  max-width: none !important;
  max-height: none !important;
  object-fit: cover !important;
  object-position: center !important;
}

/* 窄屏：商品条主图随视口收敛，宽高始终相等 */
@media (max-width: 360px) {
  .productMessage_container_image[data-v-6ace7b5a] {
    width: 64px !important;
    height: 64px !important;
  }
}

/* 超窄屏：再收敛一档 */
@media (max-width: 320px) {
  .productMessage_container_image[data-v-6ace7b5a] {
    width: 56px !important;
    height: 56px !important;
    margin-right: 10px !important;
  }
}

/* 横屏矮屏：压缩商品条高度，仍保持方形 */
@media (max-height: 480px) {
  .productMessage_container_image[data-v-6ace7b5a] {
    width: 60px !important;
    height: 60px !important;
  }
}

/* ============================================================
   第十段：商品 / 课程卡片主图加载体验 + 头像兜底
   作用域：访客咨询页（PC / H5）与客服工作台的卡片、消息头像
   ------------------------------------------------------------
   配套脚本：kefu-chat-resilience.js 中的卡片与头像渲染加固
   实现口径：
   1) 卡片主图未加载完成时保持浅灰占位，加载完成后 180ms 淡入，
      不改变原有固定方形与 object-fit 规则；
   2) 主图加载失败时隐藏破图图标，仍保留方形占位块；
   3) 头像为空或加载失败时由脚本替换为内置中性剪影，
      这里只负责底色与裁切一致性，不涉及任何身份数据。
   ============================================================ */

.kf-goods-card .img-box img {
  background-color: #f5f6f8;
  transition: opacity 0.18s ease-out;
}

.kf-goods-card .img-box img.kf-img-fade {
  opacity: 0;
}

.kf-goods-card .img-box img.kf-img-ready {
  opacity: 1;
}

/* 加载失败：隐藏破图图标，保留浅灰占位块，卡片结构不变化 */
.kf-goods-card .img-box img.kf-img-error {
  visibility: hidden;
}

.chart_list_item_avatar img.kf-avatar-fallback,
.pc_customerServer_container_header_title img.kf-avatar-fallback,
.avatar img.kf-avatar-fallback {
  background-color: #eef0f3;
  object-fit: cover;
  object-position: center;
}

@media (prefers-reduced-motion: reduce) {
  .kf-goods-card .img-box img {
    transition: none;
  }
}

/* ============================================================
   第十一段：客服工作台会话区（/kefu/pc_list）可读性与自适应
   作用域：chunk-2b2d9b34（data-v-7ce59327）
   ------------------------------------------------------------
   目标：
   1) 缓解消息过于紧凑：拉开条间距、增加气泡内边距与行高；
   2) 结构层次：时间弱化为分组标识，气泡补一层极浅投影；
   3) 自适应：气泡宽度按会话列宽用 min()/calc() 计算，不写死像素；
   4) 图片调小：限制会话内图片最大高度，等比缩放不变形；
   5) 输入框聚焦：补充 1px 外线框（原样式 :focus-visible{outline:0}）。
   本节只覆盖视觉呈现，不改动任何 DOM 结构与业务逻辑。
   ============================================================ */

/* 11.1 会话滚动内容：原为内联 width:600px（含 20px 内边距会向右溢出，
   横向被 hide-horizontal 裁掉），此处改为随列宽自适应并保持四周留白 */
#chat_scroll {
  width: auto !important;
  max-width: 100% !important;
  box-sizing: border-box !important;
  padding: 18px 20px 20px !important;
}

/* 11.2 消息条目：加大纵向间距，形成清晰的逐条分隔 */
.content-wrapper .container .chat-content .chat-body .chat-item[data-v-7ce59327] {
  margin-bottom: 18px !important;
}

.content-wrapper .container .chat-content .chat-body .chat-item[data-v-7ce59327]:last-child {
  margin-bottom: 6px !important;
}

/* 11.3 时间：弱化为分组标识，与消息正文拉开层次 */
.content-wrapper .container .chat-content .chat-body .chat-item .time[data-v-7ce59327] {
  margin: 20px 0 14px !important;
  font-size: 12px !important;
  color: #9aa3af !important;
  letter-spacing: .2px;
}

/* 11.4 气泡：内外留白、行高与圆角；宽度随会话列宽自适应 */
.content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper[data-v-7ce59327] {
  max-width: 340px !important;
  max-width: min(340px, calc(100% - 88px)) !important;
  border-radius: 12px !important;
  font-size: 14px !important;
  line-height: 1.62 !important;
  box-shadow: 0 1px 2px rgba(16, 24, 40, .06) !important;
}

.content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .pad16[data-v-7ce59327] {
  padding: 11px 14px !important;
}

.content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .txt-wrapper[data-v-7ce59327] {
  line-height: 1.62 !important;
  word-break: break-word !important;
  overflow-wrap: anywhere;
}

/* 11.5 会话内图片：限制最大显示高度，等比缩放，不裁切不变形 */
.content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .img-wraper img[data-v-7ce59327] {
  max-width: 100% !important;
  max-height: 200px !important;
  width: auto !important;
  height: auto !important;
  object-fit: contain;
  display: block;
  border-radius: 8px;
}

/* 11.6 输入框聚焦：补充 1px 外线框（原 :focus-visible 的 outline:0 仍在，
   此处以更高优先级与更靠后的顺序覆盖；outline 不占据布局，不影响输入与发送逻辑） */
.content-wrapper .container .chat-content .chat-textarea .editable[data-v-7ce59327]:focus,
.content-wrapper .container .chat-content .chat-textarea .editable[data-v-7ce59327]:focus-visible,
.content-wrapper .container .chat-content .chat-textarea .editable[data-v-7ce59327]:focus-within {
  outline: 1px solid #3875ea !important;
  outline-offset: 0 !important;
  border-radius: 6px !important;
}

/* 11.7 窄视口自适应：外层容器由固定 1200px 改为 100%，
   会话列改为弹性伸缩，气泡与图片上限同步收紧，避免再次拥挤 */
@media (max-width: 1200px) {
  .content-wrapper[data-v-7ce59327] {
    width: 100% !important;
    min-width: 1040px;
  }

  .content-wrapper .container .chat-content[data-v-7ce59327] {
    width: auto !important;
    flex: 1 1 auto;
    min-width: 0;
  }

  .content-wrapper .container .chat-content .chat-body .chat-item[data-v-7ce59327] {
    margin-bottom: 14px !important;
  }

  .content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper[data-v-7ce59327] {
    max-width: min(300px, calc(100% - 76px)) !important;
  }

  .content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .img-wraper img[data-v-7ce59327] {
    max-height: 168px !important;
  }
}

/* ============================================================
   第十二段：商品 / 课程卡片的折叠展示与电脑端版式优化
   作用域：客服工作台 PC（data-v-7ce59327）、访客咨询页 PC（data-v-9484568a）
   ------------------------------------------------------------
   背景（可验证）：主站下发的订单摘要 order_text 由多条记录以 "\n"
   拼接（backend_tp/app/api/controller/Kefu.php 中 buildOrderText），
   而原样式未声明 white-space，换行被折叠成一行，导致订单信息连排拥挤。
   本节处理口径：
   1) 订单摘要按原始换行分行显示，并默认折叠为 3 行；
   2) 折叠 / 展开按钮由 kefu-chat-resilience.js 按需插入，
      仅在内容确实超出时出现，点击不触发卡片的“打开商品”行为；
   3) 卡片宽度与主图尺寸随视口分档，窄窗口改为上下排列；
   4) 只改视觉呈现，不改动 DOM 模板与任何业务字段。
   ============================================================ */

/* 12.1 订单摘要：保留换行、统一行高与断词，作为可折叠的文本块 */
.msg-wrapper .order-wrapper[data-v-7ce59327] .order-info .kf-order-line,
.chart_list_item_imgOrText[data-v-9484568a] .order-wrapper .order-info .kf-order-line {
  display: block;
  margin-top: 5px;
  padding: 6px 8px;
  background: #f7f8fa;
  border: 1px solid #eef0f3;
  border-radius: 6px;
  font-size: 12px;
  line-height: 1.55;
  color: #5b6472;
  white-space: pre-line !important;
  word-break: break-word;
  overflow-wrap: anywhere;
}

/* 折叠态：3 行高度，超出部分隐藏；展开态恢复完整高度 */
.kf-order-line.kf-order-collapsed {
  max-height: calc(1.55em * 3 + 12px) !important;
  overflow: hidden !important;
}

.kf-order-line.kf-order-open {
  max-height: none !important;
  overflow: visible !important;
}

/* 12.2 折叠 / 展开按钮（由脚本插入，默认不参与点击卡片打开商品） */
.kf-order-toggle {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  margin-top: 4px;
  padding: 1px 9px;
  font-size: 12px;
  line-height: 18px;
  color: #3875ea;
  background: #eef3ff;
  border: 1px solid #dbe4fb;
  border-radius: 10px;
  cursor: pointer;
  align-self: flex-start;
  transition: background-color .16s ease, border-color .16s ease;
}

.kf-order-toggle:hover {
  background: #e3ecff;
  border-color: #c8d8fb;
}

.kf-order-toggle:focus-visible {
  outline: 1px solid #3875ea;
  outline-offset: 1px;
}

/* 12.3 客服工作台 PC 商品卡：宽度随会话列自适应，信息列紧凑堆叠 */
.content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .order-wrapper[data-v-7ce59327] {
  width: min(360px, 100%) !important;
  max-width: 100% !important;
  padding: 10px 12px !important;
  align-items: flex-start !important;
  box-sizing: border-box !important;
}

.content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .order-wrapper[data-v-7ce59327] .order-info {
  justify-content: flex-start !important;
  gap: 2px;
}

.content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .order-wrapper[data-v-7ce59327] .order-info .name {
  font-size: 13px !important;
  line-height: 1.45 !important;
  color: #1f2329;
}

.content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .order-wrapper[data-v-7ce59327] .order-info .kf-goods-sub {
  font-size: 12px !important;
  line-height: 1.45 !important;
  color: #8a919f !important;
}

.content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .order-wrapper[data-v-7ce59327] .order-info .sku {
  font-size: 12px !important;
  line-height: 1.45 !important;
  color: #9aa3af !important;
}

.content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .order-wrapper[data-v-7ce59327] .order-info .price-box {
  margin-top: 2px !important;
  font-size: 15px !important;
  font-weight: 600;
}

/* 12.4 访客咨询页 PC 商品卡：改为“左图右文”横排，主图收为方形缩略图 */
.chart_list_item_imgOrText[data-v-9484568a] .order-wrapper {
  display: flex !important;
  align-items: flex-start !important;
  gap: 10px !important;
  box-sizing: border-box !important;
}

.chart_list_item_imgOrText[data-v-9484568a] .order-wrapper .img-box[data-v-9484568a] {
  position: relative !important;
  flex: 0 0 72px !important;
  width: 72px !important;
  height: 72px !important;
  padding-top: 0 !important;
  border-radius: 8px !important;
  overflow: hidden !important;
  background: #f2f3f5 !important;
}

.chart_list_item_imgOrText[data-v-9484568a] .order-wrapper .order-info[data-v-9484568a] {
  flex: 1 1 auto !important;
  width: auto !important;
  min-width: 0 !important;
  display: flex !important;
  flex-direction: column !important;
  align-items: flex-start !important;
  gap: 1px;
}

.chart_list_item_imgOrText[data-v-9484568a] .order-wrapper .order-info .price-box[data-v-9484568a] {
  font-size: 15px !important;
  line-height: 1.35 !important;
  font-weight: 600;
}

.chart_list_item_imgOrText[data-v-9484568a] .order-wrapper .order-info .name[data-v-9484568a] {
  font-size: 13px !important;
  line-height: 1.4 !important;
  color: #1f2329;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
  word-break: break-word;
}

.chart_list_item_imgOrText[data-v-9484568a] .order-wrapper .order-info .kf-goods-link[data-v-9484568a] {
  margin-top: 2px;
  font-size: 12px;
  color: #3875ea;
  text-decoration: none;
}

/* 12.5 访客 PC 卡片外框：宽度分档，内边距与圆角统一（平板沿用同一口径） */
@media (min-width: 641px) {
  .chart_list_item_imgOrText[data-v-9484568a] {
    width: min(288px, calc(100vw - 80px)) !important;
    padding: 10px 12px !important;
    border-radius: 10px !important;
    box-sizing: border-box !important;
  }
}

/* 12.6 访客 PC：平板档（641–992px）主图与卡片同步收敛 */
@media (min-width: 641px) and (max-width: 992px) {
  .chart_list_item_imgOrText[data-v-9484568a] {
    width: min(272px, calc(100vw - 72px)) !important;
  }

  .chart_list_item_imgOrText[data-v-9484568a] .order-wrapper .img-box[data-v-9484568a] {
    flex: 0 0 64px !important;
    width: 64px !important;
    height: 64px !important;
  }
}

/* 12.7 客服工作台：会话列变窄时同步收紧卡片与主图，避免文字被挤成竖排 */
@media (max-width: 1200px) {
  .content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .order-wrapper[data-v-7ce59327] {
    width: min(320px, 100%) !important;
    padding: 9px 10px !important;
  }

  .content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .order-wrapper[data-v-7ce59327] .img-box {
    flex: 0 0 52px !important;
    width: 52px !important;
    height: 52px !important;
  }
}

/* 12.8 客服工作台：更窄的会话列（如分屏、小窗）改为上下排列，主图占满一行 */
@media (max-width: 640px) {
  .content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .order-wrapper[data-v-7ce59327] {
    flex-wrap: wrap !important;
    width: 100% !important;
  }

  .content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .order-wrapper[data-v-7ce59327] .img-box {
    flex: 0 0 100% !important;
    width: 100% !important;
    height: 132px !important;
    margin-bottom: 6px;
  }

  .content-wrapper .container .chat-content .chat-body .chat-item .msg-wrapper .order-wrapper[data-v-7ce59327] .order-info {
    width: 100% !important;
    margin-left: 0 !important;
  }
}